Trusted Salesforce Development Company in Canada

Customer service is at the heart of every successful business, but managing it effectively can be a challenge. Issues like delayed responses, inconsistent service quality, and unorganized case tracking can result in dissatisfied customers and lost opportunities.

At Brevity Technology Solutions, we help businesses overcome these challenges and provide better customer service using Salesforce Service Cloud. This comprehensive solution streamlines your customer service processes and makes it easier to handle customer requests, improve response times, and keep your customers happy.

How We Use Service Cloud to Help Your Business

• Streamline Case Management: Efficiently handle customer inquiries and complaints with Salesforce Service Cloud. We set up systems to log, track, and resolve cases quickly, ensuring that no customer request falls through the cracks.
• Automate Routine Tasks: Responding to FAQs, assigning cases, and following up manually can consume a lot of time. We implement Agentforce in Service Cloud to automate these routine tasks, so your service agents can focus on resolving complex issues.
• Omnichannel Support: Your customers connect with you through various channels – email, phone, social media, or chat. We integrate all these touchpoints into Service Cloud so your team can manage every interaction from a single platform, providing consistent service across channels.
• Access to Knowledge Base: Quickly resolving issues requires the right information at the right time. We create and organize a knowledge base within Salesforce so your team and customers can find answers easily, reducing resolution times and improving efficiency.
• Provide Real-Time Insights: Understanding how your service team is performing can be challenging without clear data. We design intuitive dashboards and reports in Service Cloud to help you monitor metrics like case resolution times, customer satisfaction scores, and agent productivity.
• Better Collaboration: Great customer service often requires teamwork. We implement collaboration tools within Salesforce Service Cloud, helping your team to work together easily by sharing notes, updates, and case details, even when working remotely.
• Personalize Customer Interactions: Every customer interaction is an opportunity to strengthen your relationship. We help you utilize customer data within Service Cloud to provide personalized, thoughtful responses that make your customers feel valued.
• Chatbots and AI Integration: Respond to customers instantly, even outside business hours. We integrate AI-powered chatbots and tools like Einstein AI to provide automated responses, suggest solutions, and predict customer needs.
• Custom Workflows: Your business is unique, and so are your customer service processes. We customize workflows, case assignments, and escalation rules within Service Cloud to align with your specific requirements.
• Proactive Support: Anticipate issues before they arise. We add tools such as predictive analytics and automated alerts, that notify you about potential issues before they become problems, so you can resolve them early, reduce complaints and increase customer satisfaction.

Results

• 20% Reduce Workload with Automation
• 25% Increase Customer Satisfaction
• 15% Decrease Costs

Managing field operations can be a complex challenge for businesses. From scheduling appointments and dispatching technicians to tracking inventory and ensuring timely service, these tasks can strain your resources and impact customer satisfaction.

At Brevity Technology Solutions, we help businesses streamline their field operations and deliver exceptional service with Salesforce Field Service Cloud. This advanced platform helps businesses to optimize their service processes, improve technician productivity, and boost customer satisfaction.

How We Use Field Service Cloud to Help Your Business

• Better Scheduling: We configure Field Service Cloud to automate appointment scheduling, so you can schedule jobs easily and assign the right technician to the right task at the right time without any delays.
• Dispatch Smarter: Coordinating dispatches manually can lead to delays and inefficiencies. We implement intelligent dispatching tools in Field Service Cloud that use real-time data to assign tasks based on proximity, skill level, and availability, reducing response times.
• Support for Mobile Technicians: Field technicians often lack access to critical information while on-site. We set up the Field Service Mobile App to provide your technicians with all the tools they need, including work orders, inventory details, and customer information, directly on their mobile devices.
• Track Assets and Inventory: Losing track of parts or tools can delay service and increase costs. We configure inventory and asset tracking features to give you a clear view of available stock and ensure technicians have what they need to complete the job.
• Automate Repetitive Tasks: From sending appointment reminders to updating work orders, repetitive tasks can slow down your team. We automate these processes in Field Service Cloud, saving time and improving accuracy.
• Better Customer Communication: Keeping customers informed about service schedules and technician arrivals is key to a great experience. We integrate customer communication tools, such as automated notifications and live technician tracking, to keep your customers in the loop.
• Gain Valuable Insights: Without data, it’s hard to improve. We create custom dashboards and reports in Field Service Cloud to give you insights into technician performance, service efficiency, and customer satisfaction, helping you identify areas for improvement.
• Better Collaboration: Disconnected teams can lead to delays and service gaps. We implement collaboration features that keep your back office, dispatchers, and field technicians on the same page for smooth operations.
• Customization: Every business has unique field service requirements. We tailor Field Service Cloud to match your processes, creating custom workflows, layouts, and integrations that align with how you operate.

Results

• 35% Improve rates
• 25% Reduce time
• 20% Low Costs

Healthcare organizations often face challenges like managing patient information, improving communication between teams, and keeping patients engaged. These issues can affect the quality of care and slow down processes.

At Brevity Technology Solutions, we help healthcare organizations to overcome these challenges using Salesforce Health Cloud. This powerful tool makes it easier to manage patient care, boost team collaboration, and improve patient relationships.

How We Use Health Cloud to Help Your Organization

• Centralized Patient Records: Managing patient data across multiple systems can lead to inefficiencies and errors. We implement Salesforce Health Cloud to centralize all patient data into one place, providing your team a complete 360-degree view of each patient and helping make better decisions.
• Better Communication: We set up tools within Health Cloud for secure and smooth collaboration between care providers, so that everyone stays aligned on patient care plans.
• Improved Patient Engagement: Keeping patients engaged is key to better care. We customize Health Cloud to automate appointment reminders, send personalized health tips, and allow secure messaging, so that your patients stay informed and feel cared for at every step.
• Care Coordination Made Simple: Coordinating care for patients with complex needs can be challenging. We configure Health Cloud to create custom care plans, assign tasks, and track progress to ensure everything is taken care of.
• Clear Insights: Understanding patient outcomes and operational performance requires reliable data. We design dashboards and reports in Health Cloud to provide actionable insights into patient trends, care gaps, and resource utilization, helping you make better decisions.
• HIPAA-Compliant Solutions: Protecting patient information is a top priority in healthcare. We ensure that all implementations within Health Cloud are HIPAA-compliant, protecting sensitive data and meeting regulatory standards.
• Custom Workflows for Your Needs: Every healthcare organization is unique. We tailor Salesforce Health Cloud to fit your specific processes, from patient intake forms to post-discharge follow-ups, creating a solution that works for your team.
• Telehealth Integration: Virtual care is now a vital component of healthcare delivery. We integrate telehealth solutions with Health Cloud, enabling providers to schedule, manage, and conduct virtual consultations directly within the platform.

Results

• 15% Satisfaction level
• 40% Reduce overhead
• 20% Team efficiency

Managing client relationships, tracking financial goals, and staying on top of compliance requirements can be overwhelming for financial services businesses. Without the right tools, it’s easy to miss opportunities, lose track of important details, or spend too much time on manual tasks.

At Brevity Technology Solutions, we help businesses streamline their operations and grow using Salesforce Financial Services Cloud. This comprehensive tool simplifies client management, ensures compliance, and boosts productivity, helping you to focus on what matters most: delivering value to your clients.

How We Use Financial Service Cloud to Help Your Business

• Client and Household Management: We set up Financial Services Cloud to help you easily track and manage your clients, their financial goals, and their family structures. This gives you a complete picture of their financial needs so you can provide more personalized service.
• Track Financial Goals: With Financial Services Cloud, we help you organize client goals, investment strategies, and progress in one place. You can stay on top of goals, update them in real-time, and offer your clients tailored recommendations to help them achieve financial success.
• Better Client Communication: We integrate communication tools into Financial Services Cloud so you can easily reach out to clients with updates, advice, or reminders, so they feel supported every step of the way.
• Save Time with Automation: Repetitive tasks like updating financial records, setting reminders, or managing portfolios can be time-consuming. We automate these tasks, helping your team to focus on high-value client interactions and business growth.
• Compliance and Regulatory Tracking: In the financial services industry, compliance is key. We configure Financial Services Cloud to help you stay compliant with regulations, track activities, and ensure your team follows the necessary steps to avoid risk.
• Client Portfolios and Assets Management: We set up tools within Financial Services Cloud to track your client’s portfolios, investments, and financial assets. This gives you a clear view of their financial health and helps you to offer proactive advice based on their needs.
• Custom Dashboards and Reports: Understanding the health of your business and your client’s financial progress is essential. We design personalized dashboards and reports that provide actionable insights, so you can monitor both performance and client satisfaction with ease.
• Teamwork Made Easy: We help your team work better together, whether they are in the office or remote. By connecting everyone on one platform, your clients always get the best service.
• Integration with Third-Party Tools: We integrate third-party tools like banking systems and market analysis platforms into Financial Services Cloud, providing you with a centralized hub for all your financial services operations and client interactions.
• Tailored Solutions: We customize Financial Services Cloud to meet your specific business needs, from personalized workflows to client-facing portals, so the platform works exactly as per your requirements.

Results

• 25% Increase productivity
• 40% Reduce time
• 20% Improve satisfaction

Providing great customer service is important for client retention and business growth. However, it can be tough to manage everything – from customer support to working with partners and building a community.

At Brevity Technology Solutions, we help businesses create better experiences for their customers using Salesforce Experience Cloud. This platform allows you to build digital spaces that connect and engage your customers, partners, and employees.

How We Use Experience Cloud to Help Your Business

• Customer Portals: We create easy-to-use customer portals where clients can check their orders, track support issues, and get answers to common questions – all in one place.
• Partner Collaboration: Managing partnerships and external relationships can be complex. We implement partner portals to give your partners the tools to collaborate, access leads, manage opportunities, and track progress in real-time.
• Community Portal: We design custom community portal where users can interact with each other, ask questions, share experiences, and provide valuable feedback.
• Personalized Experiences: We help tailor your Experience Cloud portals to deliver personalized content and recommendations to each user.
• Self-Service Solutions: We set up self-service options that allow customers to quickly find solutions to their problems, reducing the need for support staff and allowing your customers to manage their accounts and resolve issues independently.
• Integration with CRM: We integrate Salesforce Experience Cloud with your existing CRM system so you can have all your customer data in one place and use it to make better decisions and improve customer service.
• Analytics: With built-in analytics tools, we help you track community engagement, customer satisfaction, and support ticket trends. These actionable insights allows you to continuously improve your service and user experience.
• Mobile-Friendly Access: We make sure your Experience Cloud portals work smoothly on mobile devices, so your customers, partners, and employees can access the tools and information they need anytime, anywhere.
• Scalability and Flexibility: As your business grows, we help you scale your Experience Cloud setup to accommodate new users, data, and features, so you can meet the evolving needs of your customers and teams.

Results

• 50% Improve rates
• 20% Low costs
• 25% Reduce time

In today’s competitive E-commerce world, businesses often face challenges in managing their online stores. Whether it’s struggling with inventory, offering personalized experiences, or optimizing customer journeys, these issues can impact growth and revenue.

At Brevity Technology Solutions, we help businesses tackle these challenges and grow using Salesforce Commerce Cloud. This powerful platform makes it easier to manage your online store and provide better customer experience.

How We Use Commerce Cloud to Help Your Business

• Better Shopping Experiences: We help you design and build a user-friendly online store that offers a smooth, engaging shopping experience across all devices, so your customers can browse and purchase easily.
• Personalize Customer Journeys: We utilize Salesforce Commerce Cloud’s AI-powered tools to deliver personalized product recommendations and targeted promotions to customers, increasing engagement and boosting conversions.
• Streamline Inventory Management: Managing inventory across multiple channels can be a challenge. We help you integrate Commerce Cloud with your inventory systems to keep track of stock levels, optimize order fulfillment, and avoid stockouts or overstocking.
• Mobile-Friendly Store: With mobile shopping on the rise, we ensure your E-commerce store is fully optimized for mobile devices. Whether it’s a responsive design or app integration, we make sure your customers have a great experience on any mobile device.
• Omnichannel Retail: We help you bring together your online and offline sales channels. Whether it’s in-store pickup or managing online and physical store inventories, we use Salesforce Commerce Cloud to create a cohesive omnichannel experience.
• Scalable Solutions: As your business grows, so do your needs. Salesforce Commerce Cloud is designed to scale with your business. We ensure that your E-commerce site is equipped to handle increased traffic, larger product catalogs, and higher order volumes without slowing down.
• Data-Driven Insights: Understanding customer behavior is key to growing your E-commerce business. We implement Salesforce Commerce Cloud’s powerful analytics tools to track customer activity, product trends, and sales performance, providing you with insights to improve your marketing strategies and boost sales.
• Global Payment Gateway Integration: We integrate secure and diverse payment gateways within Commerce Cloud for smoother transactions so your customers can pay through their preferred methods, improving their overall shopping experience.
• Customization and Flexibility: We tailor Salesforce Commerce Cloud to your specific business needs, from custom workflows and product displays to advanced integrations with third-party apps, so the platform works exactly as per your requirements.

Results

• 40% Increase sales
• 25% Increase orders
• 15% Reduce rates

In today’s fast-paced business world, companies often struggle to keep up with customer demands, handle repetitive tasks, and maintain a smooth customer experience across multiple channels.

At Brevity Technology Solutions, we help businesses overcome these challenges using Salesforce AgentForce. This powerful tool uses AI to improve customer service, automate tasks, and make your team’s work easier.

How We Use AgentForce to Help Your Business

• Automate Customer Service: We set up AI agents using AgentForce to handle customer questions through email, chat, phone, and social media. This helps customers get quick answers.
• Smart Conversations: AgentForce understands complex questions and provides clear, accurate answers. We train it to respond like a human, so your customers feel heard and valued.
• Save Time with Automation: Brevity helps you set up AgentForce to handle routine tasks like creating tickets, sending follow-ups, and updating records. This saves time and lets your team focus on more important work.
• Use Data To Provide Better Service: AgentForce tracks customer interactions and gives you insights into what’s working and what’s not. We help you use this data to improve customer service and increase satisfaction.
• Support Across All Channels: Brevity connects AgentForce with all your customer channels—chat, email, phone, and social media—so your customers get a smooth experience no matter how they contact you.
• Pre-Built Tools: AgentForce comes with ready-to-use features for customer support, sales, and automation. We customize these tools to fit your business needs.
• Secure and Easy to Scale: AgentForce grows with your business. We make sure it can handle more customers and more questions without slowing down or losing quality.

Results

• 40% Faster customer responses
• 30% Lower operating costs
• 25% Faster problem-solving